Deze vacature is vervuld!
ITNL-Detachering - IDM Senior Operations Engineer
-
Functie IDM Senior Operations Engineer Locatie Regio A'dam Periode 3 maanden met optie verlenging -
Voor onze eindklant zijn wij op zoek naar een :
IDM Senior Operations Engineer
Start : Asap na gunningDuur : Eind september 2021 met optie tot verlengingUren per week : 40Locatie : Regio A’dam
Beheersing van de Engelse taal is een Must !
Gezocht profiel:The IDM Senior Operations Engineer is primarily focused on operational support and the accompanying deployment processes.
The IDM Senior Operations Engineer is responsible for the delivery of high-quality operational services, maintaining and improving the operational state, and analysis and review of existing processes and documentation.
The ideal candidate is expected to be at expert level of knowledge and experience with Active Directory (on premises), Azure Active Directory, AD Certificate Services, AD Federation Services, Group Policy, and DNS, experience with Messaging and M365 awareness is highly desirable.
Work with various technologies to maintain, deliver and support the operational services. Work in close collaboration with operational staff in other disciplines and the staff within and outside other areas of One Platform organization such as, Project Management, Cloud Architect, Security and Product Management, to assure seamless transition of new or modified services or improvement opportunities to production environment.Plays a lead role in operational issues across country borders, while representing the One Platform Operations organization.
• Primarily focused on infrastructure operational support and deployment processes in Identity Management• Play a lead role in operational infrastructure escalations representing the EMA Digital Workplace team.• Ensure quality and timely delivery of work from Outsourced Partners• Act as third level escalation Subject Matter Expert for Identity Management issues• Improving existing platform capacity and performance management processes• Provide platform KPIs and reports, demonstrating health and performance• Managing the daily activities associated with providing operational services 24 x 7 to the organization globally• Supporting on-prem and cloud environments, and assisting in the migration to a full cloud environment• Support the on-boarding process for new services and applications, and provide ongoing support, ensuring the platforms and systems can support the application / business requirements• Performing daily checklists, produce IDM reports and respond to audit and regulatory requests• Operate with ITS Global ITIL based service management processes (such as PR, SR and CR)• Manage small projects to enhance the environment• Be an escalation point, providing support in an on-call rotation model• Ensuring that operational services are functioning in accordance with agreed service levels• Leading troubleshooting in the incumbent’s areas of expertise• Ensuring that the infrastructure and operational services adheres to agreed security levels• Identification opportunities for improving Digital Workplace operational services• Create procedures and metrics to measure service effectiveness and identify areas for improvement• Implement security and data integrity solutions meeting the highest enterprise standards• Implement, test and support solutions, Microsoft features and disaster recovery solutions• Technical support with external technical teams and outsourced provider• Seek ways to enhance operations, with a focus on automation and opportunities to optimize the cost• Provide feedback to the Development and Automation teams
Technical Skills & Qualifications :• Strong operational IDM service/technology experience is required, preferably in a global environment• Strong customer service orientation• Personal commitment and accountability to deliver a best in class quality of service• Strong technical aptitude with the ability to break down complex issues and develop root cause analysis and solutions• An influential and analytical problem solver; demonstrates and fosters proactive behavior and partners with peers and business users• Excellent communication skills in English, verbally and in writing to all levels of the organization• Experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple locations• Demonstrated experience with Identity Management technologies such as Active Directory, ADFS, Azure AD, Group Policy, Certificate Services, DNS, Messaging, and M365• Working experience and knowledge of Microsoft Exchange and/or M365 applications, LDAP Proxies, Customer Identity and Access Management
Level of Qualifications :• Bachelor’s degree Computer Science, Information Technology• 5+ years’ experience with identity management technologies in an enterprise environment• Eligible to work within the EU• ITIL Certification desired, but working ITIL experience with ServiceNow knowledge a big plus• 8 years’ experience working with Identity Management technologies such as Active Directory, ADFS, Azure AD, Group Policy, Certificate Services, DNS in an Operations role• Experience with Microsoft Exchange and/or M365 applications
Reageren :- Bij interesse ontvangen wij graag een up-to-date CV (in het Engels) en voorzien van een korte motivatie.- Vermeld eveneens te hanteren all-in uurtarief incl. reis- en verblijvenkosten doch excl. b.t.w.- Uw beschikbaarheid en eventuele vakantieplannen.- Wij gaat ervan uit dat op het moment van aanbieden u nog geen andere concrete intakes elders heeft gepland. Mocht dit wel het geval zijn, dan dit duidelijk melden bij de aanbieding.- Vertrouwelijkheid gegevens: Alle verstrekte gegevens worden enkel voor deze aanvraag gebruikt.- VOG : Ja ; VOG overleggen na gunning en voorafgaande aan start !
